Privacy Policy

The North Face Privacy Policy.  Last Updated June 27, 2014.

The North Face®, a division of VF Outdoor, Inc. and its affiliates in the United States and Canada (“The North Face”), provides its websites accessible at,, and (individually or collectively, the “Website”) to you subject to the following Privacy Policy.

By using the Website in any way, you are agreeing to PRIVACY POLICY BELOW AS WELL AS THE TERMS OF USE, AS THEY MAY BE UPDATED AND AMENDED FROM TIME TO TIME. Should you object to any term or condition of the PRIVACY POLICY OR TERMS OF USE, you may not access or use the website.

The North Face may modify this Privacy Policy at any time without notice, effective upon its posting to the Website. Your continued use of the Website constitutes your acceptance to the updated Privacy Policy.

The North Face respects your privacy. When you visit the Website, you may provide information to us and we may collect website interaction information through the use of cookies.   The information collected by us includes information that you give us to, for example, make product purchases, request information or communications, register to join the Website, email lists, forums, blogs, etc., register for events, participate in promotions, contests or other marketing activities and that information collected may include name, address, city, state, telephone, email, credit card number, age and gender.

A cookie is a small data file that certain websites write to your hard drive. A cookie file can contain information such as a user ID that the site uses to track the pages you visit, but the only personal information a cookie can contain is information you supply yourself. A cookie cannot read data off your hard disk or read cookie files created by other sites. Some parts of this site use cookies to track user traffic patterns and/or to provide access such as shopping online.   The North Face does not share this information or sell it to any third party.

If you prefer not to receive cookies on this Website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser. You do not need to have cookies turned on to browse the website; however, you will not be able to shop our online store without receiving a cookie.

The North Face uses the individual identifying information in order to personalize your experience on our Website, send you communications that you consent to receive, either electronically or otherwise and for purposes of online shopping in accordance with this Privacy Policy.   For example, we may use the information we collect to administer purchases and customer service on the Website; improve and maintain the Website; send you marketing information including events and promotions; customize your shopping or browsing experience; administer surveys and promotions.   We only send you information when you have agreed to receive such information through an opt-in or opt-out process; however, you may receive information from us at any time specific to customer service issues.

We collect information about gift recipients (i.e., ship to addresses) to fulfill the gift purchase, respond to customer service inquiries and for analysis purposes only.   If you choose to use our invitation tools or mobile services to invite or contact friends through our Website, we will ask you for information needed to send the invitation, such as your friends’ email addresses, your email address, your Facebook account, other contact lists (e.g., Gmail, Twitter, Hotmail, and Yahoo) or your mobile phone and your friend’s mobile phone.

The North Face does not make individual identifying information available to third parties, including business partners, for marketing purposes without your affirmative consent to such sharing of information; however, we may transfer collected information between The North Face and third party contracted service providers who use that information only to conduct The North Face business.  For example, a third party may handle The North Face’s credit card processing, shipping, data management, email distribution, market research, information analysis, and promotions management.  We may also share your information to administer a Website feature (e.g. video download or event registration) and in that case you will be given the option to opt out of the feature if you do not want your information shared.  All credit card transactions are secure and comply with the Payment Card Industry security standards.

We may disclose specific information when required by law, regulation or government agency including law enforcement.  We may share information to prevent illegal uses of the Website or violations of the Terms of Use, or defend ourselves against third-party claims.  We may also share information with companies assisting in fraud protection, counterfeiting or investigation.

We do not knowingly collect or solicit personal information from children under 13 and we do not knowingly collect or solicit information from anyone under 18 in the State of Maine.

Contact Information and Email Preference Management

If you would like to opt-out from receiving The North Face emails, please contact Customer Service, or manage your email preferences within the “My Account” section of our Website.


Telephone:  (888) TNF-1968



Corporate Address

The North Face

VF Outdoor, Inc.

2701 Harbor Bay Parkway

Alameda, CA 94502